7 February 2013
During a routine inspection
The Provider told us that when care and support is provided to a new client, their care needs are discussed with them and care plans are written up to reflect the individual's needs. These care plans are then signed by the people who use the service or by their representative.
The Provider also told us that they work closely with the District Nurses, the GP surgeries, the Community Psychiatric Team and occupational therapists, when assessing needs and evaluating care.
We reviewed care records, and found that care plans were written for all the people who use the service. We saw that care plans were reviewed when care needs changed. The people who used the service had a Personal Plan that reflected their needs, a Manual Handling Risk Assessment, and a Consent to Treatment form in their file.
We spoke to two members of staff who told us that they refer to the care plans for guidance about how to support people. Staff were aware of the importance of documentation, and updating risk assessments.
We saw evidence that the staff had completed Safeguarding training, as part of their mandatory training.
We saw that the service was adequately staffed.