Archived: Roselands Residential Care Home

Is the service caring?

Is the service responsive?

Is the service safe?

Is the service effective?

Is the service well led?

This is a summary of what we found:-

Is the service safe?

People were cared for in an environment that was safe, clean and hygienic. There were enough staff on duty to meet the needs of the people living at the home and a member of the management team was available on call in case of emergencies.

There had been a significant increase in the provision of external training to support staff to deliver safe and appropriate care. However, there were some basic areas of refresher training that had not been addressed at the time of the inspection such as moving and handling. This meant that some staff may not be able to support and deliver care to people to an appropriate standard A compliance action has been set in relation to this and the provider must tell us how they plan to address these areas.

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff understood safeguarding procedures and had completed relevant training. People using the service and their relatives told us that they would approach staff with any problems and were confident they would be addressed.

CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. While no applications have needed to be submitted at the time of the inspection proper policies and procedures were in place.

Is the service effective?

People spoke positively about their care and treatment. People using the service told us, 'I'm content. They're looking after me alright.' 'Nobody bothers you but they care.' 'God bless them here.' We saw that people were treated with consideration and respect. This was evident in our observations of staff interactions with people throughout the inspection and what we saw in records.

Is the service caring?

People were supported by caring and considerate staff. We saw that care workers did not rush people. Staff engaged people in friendly conversation whilst completing everyday tasks. People told us they were able to do things at their own pace and were not rushed. A visiting relative told us, 'Staff are amazing, so sweet, so nice.'

Is the service responsive?

People's needs had been assessed before they moved into the home. The records we examined identified people's preferences, interests and diverse needs and the care provided reflected people's wishes.

Is the service well-led?

Staff told us that the manager was very approachable and they could air any suggestions, problems or issues and the manager would listen and respond. One relative told us, 'Anything I ask they answer. I turn up regularly without warning.' There were appropriate systems in place that showed that service provision was regularly assessed and monitored.

We found that people using the service, or people acting on their behalf, were involved in the planning of care and treatment. Care and treatment was planned and delivered in line with their individual care plans.

Although Roselands appeared to be clean and tidy we were concerned about the recording of cleanliness and infection prevention and control.

We found that Roselands had appropriate arrangements in place for the management of medicines and a satisfactory procedure for dealing with complaints. We were concerned with staffing levels.

They made positive comments about life at Roselands. People said to us, "I'm very happy," and "I'm lucky to be here." A relative told us, "It's a great home, we were very lucky to find it."

We witnessed staff talking to people in a friendly and inclusive manner. We saw that staff respected people's privacy and dignity.

We found that staff were supported to provide appropriate care with training and regular supervision. The provider had systems in place to assess and monitor the quality of service provided.