20 December 2013
During an inspection in response to concerns
We arrived at the service at 5.30am. Two people were up and dressed and were happy to share their experiences about living at Portland House with us.
They told us they were happy with the care and support they received. Comments included, 'I'm happy here but they could do with a change of food. The staff are very good but busy. Matron is excellent' and, 'I always get on very well with X, you can tell her anything and ask her anything. I get on well with everyone, they are all very good and look after me well'.
Staff worked well together despite being one staff member short due to someone being off sick at short notice. Staff confirmed there had been sufficient staff on duty to meet the needs of the people who lived at Portland House.