Background to this inspection
Updated
5 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 16th February 2021 and was announced.
Updated
5 March 2021
About the service: The Links is a residential home. It provides accommodation and personal care for up to 13 older people. At the time of the inspection there were 11 people living at the service.
People’s experience of using this service: People felt safe and supported by staff who were kind and caring and who knew them well.
People received their medicines safely and when required.
All people felt safe and staff were able to confirm who to go to should they have concerns.
Infection control procedures were in place and the service was clean.
Recruitment procedures were in place to ensure staff had relevant checks prior to starting work.
People spoke positively about the food provided at the service.
People had personal evacuation plans in place in case of an emergency.
Feedback was sought from people and people felt it was a nice friendly service.
Staff had received training and supervision and an annual appraisal.
People felt comfortable in raising any concerns or issues.
Health care professionals who visited the service felt the service was responsive, welcoming, homely and staff and the management were approachable and very welcoming.
For more details, please see the full report which is on CQC website at www.cqc.org.uk
Rating at last inspection: Good (November 2016)
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.