Background to this inspection
Updated
10 July 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.
Inspection site visit activity started on 18 June 2019 and ended on 19 June 2019. We visited the office location on 18 and 19 June 2019 to see the registered manger; and to review care records and policies and procedures.
What we did before the inspection
Before our inspection we completed our planning tool and reviewed the information we held on the service. This included notifications we had received from the provider, about incidents that affect the health, safety and welfare of people supported by the service.
We checked to see if any information concerning the care and welfare of people supported by the service had been received. We also sought feedback from professionals who work with the agency.
As part of the inspection we used information the provider sent us in the Provider Information Returns. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We used all of this information to plan our inspection.
During the inspection
We spoke with five people who used the service, two relatives and five staff members about their experience of the care provided. We also spoke with the registered manager and office manager.
We reviewed a range of records. These included the care records of two people, arrangements for staff recruitment, medication procedures and records relating to the management of the service.
Updated
10 July 2019
About the service
Bridgnorth Homecare Co Operative Limited is a domiciliary care agency registered to provide personal care to people of all ages living in their own homes. At the time of the inspection 26 people used the service.
Bridgnorth Home Care Co Operative provides personal care and support to individuals within their own homes. CQC only inspects the service received by people provided with their personal care and help with tasks related to personal hygiene and eating.
People’s experience of using this service and what we found
People’s care and support had been planned in partnership with them and their relatives where appropriate. People felt listened to about how their care would be delivered.
People were positive about the service they received and said staff were kind and caring. People continued to be treated with dignity and respect and were fully involved in their care planning and delivery. People's right to privacy was upheld, this was confirmed by people we spoke with.
Care and support had been assessed and people were aware of times and days when they were supported by the agency.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The service worked in partnership with other organisations to ensure they followed good practice and people in their care were safe and received the best possible care.
The service was flexible and care packages were updated when changes occurred to meet people's needs and choices. There was excellent communication and strong links between the management team, staff and people they supported. Comments from people confirmed this This ensured they received the care and support they required.
Healthcare professionals told us the service provided person centred care focusing on people’s needs as an individual and giving them the opportunity to make informed decisions about their care.
Staff continued to be recruited safely, appropriately trained and supported. People told us their visits were well managed and staff who visited them knew them well and the service was consistent.
Procedures were in place to record safeguarding concerns, accidents and incidents and take necessary action as required. People told us they had no concerns about their safety whilst in the care of staff supporting them.
The service had a complaints procedure which was made available to people and their family members. No complaints had been received since the last inspection. People told us they were happy with their service and had no complaints but knew the procedure should they need to.
The service used a variety of methods to assess and monitor the quality of the service. These included regular audits and satisfaction surveys to seek people’s views about the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was Good (published September 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up:
The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.