We inspected Quarry Oaks Care Home on 28 September 2015. In order to ensure the people we needed to speak with were available we gave 48 hours’ notice of our intention to undertake the inspection. Quarry Oaks care Home is registered to provide accommodation for up to five younger adults living with a mental health condition. At the time of our inspection there were two people living at the home.
The provider delivered the majority of the care and support themselves. People were at the heart of the service and were treated as members of the provider’s family. There was a positive, supportive atmosphere at the home.
People lived in a homely environment and were treated with kindness and compassion. We observed positive interactions between people and the provider. There was an open, trusting relationship and it was clear they knew each other well and the provider understood people’s needs.
People felt safe at Quarry Oaks Care Home. The provider had received appropriate training in a range of subjects, including how to protect people from the risk of abuse.
Risks to people’s health and well-being were assessed, monitored and managed appropriately. People were supported to attend appointments with healthcare specialists. The provider had an extensive knowledge of each person’s care and support needs and any underlying health concerns.
The provider was an experienced social care professional. They met people’s needs effectively and followed legislation designed to protect people’s rights and liberty. Where people required support this was delivered by the provider, with occasional assistance from a family staff member who was also suitably trained. No additional staff were employed.
Safe systems were in operation to support people to manage their own medicines. Suitable arrangements were in place to deal with emergencies and people knew what to do if the fire alarm activated.
People enjoyed their meals and received a choice of a suitably nutritious diet based on their needs and preferences. People were involved in planning the care and support they received and the way the home was run.
People were supported to make choices about how they lived their lives, what they did and where they spent their time. They were free to come and go as they pleased.
People were satisfied with the way the service was run. Neither wished to move from the home and they could not suggest any ways that the service could be improved.