Archived: Oak Trees

Updated 12 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection control and prevention measures at this service. The provider had an outbreak of Coronavirus.This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 27 Oct 2020 and was announced.

Updated 12 November 2020

This inspection took place on 10 January 2018 and was unannounced.

Oak Trees is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided. The inspection team looked at both during this visit.

Oak Trees is registered to provide personal care and accommodation for up to 68 people. At the time of the inspection there were 44 people living at the home. The provider divided the home into three units. One unit provided care and support to older people and the other two units provided care and support to people who were living with dementia. All bedrooms were for single occupancy and the provider employed staff 24 hours a day.

At the last inspection, the service was rated Good.

At this inspection, we found the service remained Good.

The provider had employed a registered manager who was responsible for the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Staff supported people who lived at Oak Tree’s. One person told us, “Staff do everything for me,” another person said, “I’m safe here, I can’t live on my own and I’m glad to have found this place”.

The provider had systems in place that safeguarded people from abuse. These included assessing risks to people and monitoring their safety. There were sufficient numbers of suitable staff to support people to stay safe and meet their needs.

The provider had robust medicine management systems in place to ensure the proper and safe use of medicines. Staff managed the prevention and control of infection and made improvements when things went wrong.

Staff had the skills, knowledge, and experience to deliver effective care and support in line with current legislation. Staff supported people to eat and drink enough to maintain a balanced diet.

The provider worked across organisations to deliver effective care. People received ongoing healthcare support. Staff sought consent to care and treatment in line with current legislation and guidance.

Staff treated people with kindness, respect, and compassion. People were actively involved in making decisions about their care. Staff respected privacy, dignity and the independence of people living at the home.

The provider used feedback to improve the quality of care. There was a clear vision to deliver person-centred care, which achieved good outcomes for people.

Further information is in the detailed findings below.