Pulsford Lodge

Updated 12 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 20 January 2021 and was announced.

Updated 12 February 2021

Pulsford Lodge is a residential care home for up to 49 people. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

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Pulsford Lodge specialises in the care of older people. It is a purpose built home with accommodation for people arranged over two floors. At the time of the inspection there were 39 people living at the home

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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Why the service is rated Good

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager and provider monitored the quality and safety of the service. They were committed to seeking people’s views and making on-going improvements.

People felt safe at the home and with the staff who supported them. There was an open and transparent culture which encouraged people and staff to raise concerns. People and staff felt listened to, and were confident that any complaint or concern would be taken seriously.

People received effective care which met their needs because staff had the skills and knowledge required. One person said, “They [staff] know exactly what they are doing. You can just relax.” People were consulted about their care and the running of the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff knew people well which enabled them to provide care that was personalised to the individual. People were able to follow their own routines and staff respected people’s choices. Staff encouraged people to continue to take part in activities and hobbies which interested them.

Staff were well motivated and felt supported by the registered manager and the provider. This helped to create a happy relaxed atmosphere for people to live in. One person told us, “The staff are all excellent and always cheerful.”