Archived: The Priory

We spoke with staff, they were knowledgeable about the safeguarding adults procedure and told us they had read the policy and confirmed the actions they would take if they suspected abuse, They knew who they should report concerns to, this included reporting to the manager on duty, registered manager or the local authority.

People were cared for in a clean, hygienic environment. We checked bedrooms and they were found to be clean and tidy. We observed staff thoroughly cleaning people's rooms and areas within the home. Housekeeping staff we spoke with told us they took pride in their job ensuring the home was maintained to a high standard. All communal toilets were found clean and odourless and had anti-bacterial soap and paper towels in place for people wash and dry their hands.

We spoke with eight people living in the home about how staff assisted them and what the care staff were like. Comments included 'I receive good care from the staff' and 'Staff are caring and aware of the support I need' and 'I could not ask for a better home I enjoy all aspects of living here'.

People living at the home told us 'The food is lovely, I have no complaints' and 'Food is served nice and hot and we always get to chose what we would like' another person said 'We are lucky, the the food is very nice. Staff always ask if id like more'.

Records were kept for the appropriate period of time and then destroyed securely. We spoke with the deputy manager who told us that the staff files were stored in a locked cabinet in the manager's office. We were also told that these were kept for four years and disposed of in accordance with the company's policy.

People had their comments and complaints listened to and acted on, without the fear that they would be discriminated against for making a complaint. People told us 'I think if I was unhappy about anything I could speak up and let people know that I was unhappy' and 'I do not have any complaints but if I did I would talk to the staff'.