Archived: Rainscombe Bungalow

Ratings

• Overall

  Inadequate

• Safe

  Inadequate

• Effective

  Inadequate

• Caring

  Inadequate

• Responsive

  Inadequate

• Well-led

  Inadequate

Our view of the service

Rainscombe Bungalow is a residential care home providing personal care for up to six people. Residential care is provided to people who have complex learning disabilities, physical disabilities and care needs including autism and epilepsy. We completed this assessment between 06 August 2024 and 13 August 2024. As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. We found significant shortfalls across the service and identified 8 breaches of regulation. The provider had failed to ensure they met the principles of RSRCRC. People were not provided with person-centred care. Risks were not always being managed well. The provider did not have appropriate systems in place to ensure people were protected from the risk of abuse or neglect. There were not always sufficient levels of suitably qualified and trained staff deployed to ensure safety of care. People were not always given choices around their care. There was a lack of robust management and provider oversight to review shortfalls of care to make improvements. The provider did not focus on people's quality of life, and care delivery was not person-centred. The provider and staff did not recognise how to promote people's rights, choices or independence. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

There was a mixed response from relatives and advocates for people about the care people received. There were practices within the service which were undignified and institutionalised. People were not always supported to take part in activities that were meaningful to them. Risks associated with people’s care was not always being undertaken in a safe way. People were not always being protected from the risk of abuse. Those with communication needs were not always supported to have their voices heard. For people with a learning disability, the principles of RSRCRC were not met as the model of care provided did not allow people to live empowered lives with maximum choice and independence.