The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Direct Medical Imaging Limited

32 Orchard Road, Lytham St Annes, Lancashire, FY8 1PF (01253) 640000

Provided and run by:
Direct Medical Imaging Limited

Important: The provider of this service changed. See new profile

All Inspections

14 May 2013

During a routine inspection

Patients attended this clinic through a formal appointment system. During the process of inspection it was only possible to speak with one patient. We gathered evidence of patient's experiences of the service, by reviewing the results of recent satisfaction surveys. The surveys we sampled all recorded positive feedback. Some of the comments included, 'Very professional, explained everything very well'. Also, 'Very well run, clean and comfortable'. Other comments reported patients felt the staff team were 'considerate' and 'courteous'.

A patient we spoke with had just received a diagnostic procedure at the clinic. They told us they had received a 'very good' service from staff who had informed them of options available to them. They told us the clinic had provided them with all the information they needed to make a decision about the procedure they were to undergo.

The clinic had a range of services available to patients who required consultation as well as receiving diagnostic procedures. Consulting rooms were well equipped and had a range of diagnostic equipment. There were disabled access points for patients with mobility problems. People we spoke with told us they thought the clinic was easily accessible and had the facilities to meet their individual needs.

20 July 2011

During a routine inspection

People using the service told us staff were respectful and provided them with all the information they needed about any treatment or tests they were going to receive.

One person said, 'everything has been on time and its been a pleasant experience'.

We were told during the site visit that people were very pleased with the quality of treatment they received.

People we spoke to told us they thought the clinic was clean and hygienic, ' its very bright and clean'.

People we spoke to told us 'the staff are very good'. They felt supported by the staff team and comments included, 'Staff made us feel settled and welcome'.