Updated 16 December 2015
Tullyboy is a residential care home providing personal care for up to five people. At the time of our visit there were five people living in the accommodation. The inspection took place on 16 and 23 October 2015. The service had a registered manager who was responsible for the day to day operation of the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. As the registered manager was not available on the first day of the inspection, we continued the inspection on the 23 October 2015.
People liked the staff who supported them and positive relationships had formed. Staff were kind and caring and treated people with dignity and respect.
The care records demonstrated that people’s care needs had been assessed and considered their emotional, health and social well-being. People’s care needs were regularly reviewed to ensure they received appropriate and safe care, particularly if their care needs changed.
Staff worked closely with health and social care professionals for guidance and support around people’s care needs. Staff were knowledgeable about the rights of people to make their own choices, this was reflected in the way the care plans were written and the way in which staff supported and encouraged people to make decisions when delivering care and support.
Staff had received training in how to recognise and report abuse. There was an open and transparent culture in the home and all staff were clear about how to report any concerns they had. Staff were confident that the registered manager would respond appropriately. There were systems in place to ensure that staff received appropriate support, guidance and training through supervision and an annual appraisal. Staff received training which was considered mandatory by the provider and in addition, more specific training based upon people’s needs.
There was a complaints procedure and policy in place and information was displayed within the home.
The registered manager and provider carried out audits on the quality of the service which people received. This included making sure that the accommodation and the environment were safe.