• Care Home
  • Care home

Archived: Sarsen House

Overall: Good read more about inspection ratings

West Overton, Marlborough, Wiltshire, SN8 4ER (01672) 861139

Provided and run by:
Mrs C Howie & Mr M Howie

Important: The provider of this service changed. See new profile

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Background to this inspection

Updated 16 December 2015

Sarsen House is a residential care home providing personal care for up to six people. At the time of our visit there were five people living in the accommodation. The inspection took place on 23 and 26 October 2015. The service had a registered manager who was responsible for the day to day operation of the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People had developed caring relationships with staff and were treated with dignity and respect. People’s rights were recognised, respected and promoted. Staff were knowledgeable about the rights of people to make their own choices. This was reflected in the way the care plans were written and the way in which staff supported and encouraged people to make decisions when delivering care and support.

The care records demonstrated that people’s care needs had been assessed and considered their emotional, health and social care needs. People’s care needs were regularly reviewed to ensure they received appropriate and safe care, particularly if their care needs changed. Staff worked closely with health and social care professionals for guidance and support around people’s care needs.

Staff had received training in how to recognise and report abuse. There was an open and transparent culture in the home and all staff were clear about how to report any concerns they had. Staff were confident that the registered manager would respond appropriately.

There were systems in place to ensure that staff received appropriate support, guidance and training through supervision and an annual appraisal. Staff received training which was considered mandatory by the provider and in addition, more specific training based upon people’s needs.

There was a complaints procedure and policy in place and information was displayed within the home. People told us they would tell the staff if they were not happy with anything. The registered manager and provider carried out audits on the quality of the service which people received. This included making sure that the accommodation and the environment were safe.

Overall inspection

Good

Updated 16 December 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 23 and 26 October 2015 and was unannounced. The inspection was completed by one inspector.

Before the inspection, we reviewed information we hold about the service, including previous inspection reports and notifications sent to us by the provider. Notifications are information about specific important events the service is legally required to send to us.

During the visit we spoke with two people who live at Sarsens House. We also observed the care and support people received as not everyone was able to verbalise their opinion of the service. We spoke with the registered manager, team leader and a care worker. We also contacted health and social care professionals to find out their views of the service provided.

We spent time observing the way staff interacted with people who use the service and looked at the records relating to support and decision making for two people. We also looked at records about the management of the service.