16 February 2012
During a routine inspection
We carried out a review of infection control, and inspected the clinic throughout. We looked at patient notes, at policies and procedures around laser surgery, and looked at audit and clinical governance arrangements.
People we talked with told us that they had found the service "good" and staff "professional". People said that they had not been rushed into making a decision and that all the options available to them were explored. People also said that staff had made it clear what they could expect from the procedure.