About the service Magnolia Court is a residential care home providing personal care to two people with autistic spectrum disorders and learning disabilities in a purpose-built building, comprising of two flats.
Services for people with learning disabilities and or autism are supported
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
The service had comprehensive risk management plans in place to keep people safe from avoidable harm. People continued to be protected against abuse as staff received ongoing safeguarding training. Medicines were managed safely and in line with good practice. Sufficient numbers of suitably vetted staff were deployed. Infection control measures in place, minimised the risk of cross contamination. The registered manager was keen to ensure lessons were learned when things went wrong.
Staff continued to receive training that enhanced their skills. People were supported to have access to healthcare services to monitor and maintain their health and well-being. People were encouraged to maintain a healthy diet, where people had specific dietary requirements, these were catered for.
People spoke positively about the care provided. Staff were observed being respectful and supportive of their diverse needs. People’s independence was regularly monitored to ensure care provided met their needs. People continued to be encouraged to make decisions about the care they received.
People continued to receive care and support that was personalised and reflected their needs and preferences. The provider had a complaints policy that was in pictorial format. People’s communication needs were clearly documented in their care plans. People continued to be encouraged to participate in activities both in-house and in the local community. The registered manager was developing further ways to document people’s end of life care wishes.
People and staff spoke positively about the management of the service. Staff continued to receive guidance and support from management readily. Audits undertaken ensured issues identified were acted on swiftly. People’s views were regularly sought to drive improvements. Records confirmed the registered manager worked in partnership with stakeholders.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service placed an emphasis on supporting and encouraging people to remain independent. People had their privacy respected and were treated equally. Staff were compassionate towards the people they supported and treated them with respect. People continued to be supported to make decisions about the care they received and had their decisions respected.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 13 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Magnolia Court on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.