We carried out a review of the data available to us about Village 135 on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Village 135, you can give feedback on this service.
Village 135 is an on-site domiciliary care agency that provides personal care and wider support to people living in a specialist housing setting. The provider, Premier Care, offers the service that supports older people, those living with dementia and some with long-term health conditions. At the time of our inspection, they were supporting 23 people living in individual flats within the wider extra care scheme. People had access to other services on the village site, such as a bistro café, a hairdresser’s salon and spa bath facilities.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People, their relatives and staff told us the care provided by Premier Care at Village 135 was safe. Policies and procedures in place, supported by systems of governance, guided staff on how to keep people safe and what they had to do if they had concerns. Staff knew how to identify and raise concerns about safety; they were confident the service would take them seriously.
Medicines were managed safely. Risk assessments and appropriate care plans had been developed to meet people's needs. There were enough safely recruited staff to meet the needs of people using the service. Staff received an induction when they started work. Ongoing training was provided to the staff team to ensure their skills and knowledge remained up to date. Safe infection control procedures in place, along with good staff practice, reassured people they would be kept safe from the spread of infection.
The core team of staff supported the same people as much as possible. This meant the staff knew the people they cared for well. Staff understood how to promote people's independence and ensured the care they provided treated people with dignity and respect. People's communication needs were considered and met.
The registered manager understood their responsibilities. Quality assurance processes were robust. The registered manager, supported by other senior staff, could monitor standards of care delivery with a range of checks and audits. Staff were well supported by the care coordinator, registered manager and wider company management.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 20 January 2022 and this is the first inspection.
The last rating for the service under the previous provider was Good, published on 17 March 2018.
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Village 135 on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.