Background to this inspection
Updated
18 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 18 May 2018 and was unannounced. It was completed by one inspector. We used information the provider sent us in the Provider Information Return to plan the inspection. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We used a range of different methods to help us understand people’s experiences. People who lived at the home had limited verbal communication. Therefore, we observed the interaction between people and the staff who supported them in communal areas throughout the inspection visit. After the inspection we spoke with two people’s relatives on the telephone to receive their feedback on the quality of care received.
We spoke with the registered manager, the team leader and two care staff. We reviewed care plans for three people to check that they were accurate and up to date. We also looked at the systems the provider had in place to ensure the quality of the service was continuously monitored and reviewed to drive improvement. We reviewed audits and quality checks for medicines management, accidents and incidents, and health and safety checks.
Updated
18 July 2018
16 Mansfield Rd is a residential care home for 4 people with learning disabilities. There are shared communal areas and people also have their own rooms. The home is on a residential street close to local amenities.
At our last inspection we rated the service good with an outstanding rating in responsive. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. However, we found that there had not been sufficient development of the service to continue to be rated outstanding in responsive. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
.
At this inspection we found the service remained Good.
Why the service is rated Good…
People received good responsive care. Staff knew them well and understood how to care for them in a personalised way. There were plans in place which detailed people’s likes and dislikes and these were regularly reviewed. People were given accessible information about raising complaints and their relatives told us that they knew how to raise a complaint on their behalf if needed. The provider had a complaints procedure although they had not received any since our last inspection.
The care that people received was effective. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training and support to be able to care for people well. They ensured that people were supported to maintain good health and nutrition; including partnerships with other organisations when needed. The environment was suitable for people’s needs.
People continued to receive safe care. There were enough staff to support them and they were recruited to ensure that they were safe to work with people. People were protected from the risk of harm and received their medicines safely. The risk of infection was controlled because the home was clean and hygienic. Lessons were learnt from when mistakes happened.
People continued to have positive relationships with the staff who were caring and treated people with respect and kindness. There were lots of opportunities for them to get involved in activities and pursue their interests. Relationships with families and friends were supported and encouraged.
The registered manager had systems in place to receive feedback on the quality of care provided. There were quality systems in place which were effective in continually developing the quality of the care that was provided to people.
Further information is in the detailed findings below.