7 March 2012
During a routine inspection
People told us that they were able to live as independently as they were able and records showed how care was planned and risks assessed to enable people to do this safely. Carers respected people's rights and their individuality. People told us that they were treated with respect. People were supported to live the lives they chose.
Carers felt well supported to enable people to fulfil their dreams and wishes with the support required. Carers told us that they received good information and spoke positively about the matching process that enabled people to make informed decisions. Social care professionals commented positively about the scheme's introductory and assessment processes.
People's health and personal care needs were identified and monitored. The scheme worked with outside agencies to ensure that people had accurate information and up to date training to manage people's health needs. A social care professional told us that carers had provided 'excellent support' to people.
People told us that they received good support from the scheme manager and the two Shared Lives Workers (referred to throughout this report as workers). Carers said that workers visited them regularly and reviewed the care and support that people received and that they provided.
Scheme workers told us that they felt well trained and well supported to do their jobs.
The manager showed us how they closely monitored the service provided and had developed creative ways of gathering people's views and experiences.