18 April 2013
During a routine inspection
However, we undertook a short observational framework for inspection (SOFI) exercise to
observe the interactions between them and the staff. SOFI is designed to be used when
inspecting services for people who have some difficulty in communicating their opinions on
the services they receive.
During the SOFI, we observed people being offered choices; for example, people were offered a choice of drinks. Staff were seen to be attentive and gave people the information about the drink options in a way that was appropriate to their needs. One person was supported to their make their own hot drink and carry out household tasks. We observed another person being supported to walk to their bedroom. In addition, we observed staff trying to engage people in discussions about the activities they had been involved in that day.
During the inspection, the staff members on duty were observed speaking to people in a kind and respectful way. We also observed that the people were clean and well groomed.