Updated 23 April 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by the CQC.
- This inspection was carried out on 26 January 2015 by a lead inspector from the Care Quality Commission.
- Prior to the inspection we reviewed information that we held about the provider and received from other organisations. We also viewed information that we asked the provider to send us in advance of the inspection. This included their statement of purpose, a record of their complaints and how they dealt with them.
- During the inspection we spoke with two dentists, two dental nurses, the registered manager and the operations manager. We also observed staff interaction with patients. We looked around the premises and the dental surgeries. We spoke with several patients to obtain their views about the staff and the services provided. We reviewed a range of policies and procedures and other documents.
- We viewed the comments made by patients on comment cards that we left for them to complete prior to the inspection and read a compliments book that was available for patients in the reception area.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
Is it well-led?