7 February 2019
During a routine inspection
People’s experience of using this service: People and their relatives gave positive feedback about the care they received, and their experience of the service. Staff showed genuine dedication to deliver care in a person-centred way, based on people's preferences.
The provider ensured robust recruitment procedures were in place and followed. Staff had received appropriate training and support to enable them to carry out their roles effectively and safely. Staff received supervision and appraisal of their work performance. There were enough staff to meet people's needs and people's rights, privacy and dignity were maintained at all times.
People were protected from abuse and avoidable harm. Staff had completed training in how to safeguard people and risk assessments were completed to identify potential hazards. Lessons were learnt about accidents and incidents and these were shared with staff, to reduce the risk of further occurrences.
Medicines were managed safely. People were supported and encouraged to manage their medication independently.
Care plans described the support people needed. These included information and guidance from external healthcare professionals. People's dietary needs and preferences were met. People were positive about the food at the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Complaints were managed in line with the provider's policy. People and their relatives were provided with information on how to complain.
People and staff were encouraged to provide feedback about the service and it was used to drive improvement. Effective systems were in place to monitor and improve the quality of the service provided through a range of internal checks and audits. The registered manager was aware of their responsibility to report events that occurred within the service to the CQC and external agencies.
Rating at last inspection: The service was last rated Good (published 10 August 2016). For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated Good. If any concerning information is received we may inspect sooner.