8 July 2013
During a routine inspection
People who used the service had complex needs which included communication difficulties. We spoke with people who were using the service at the time of the inspection and observed their care. We spoke with relatives and staff.
We looked to see if people who used the service had consented to their care, treatment and support. We saw that the service had systems in place to ensure that people were consented with about their care whilst staying at White Lodge.
We looked at care records and spoke with the manager and found that the service was meeting the care and welfare needs of people who used the service.
We checked that equipment within the service was safe and available for use. We found that equipment was well maintained and appropriate for its intended use.
Staff we spoke with told us they liked working at White Lodge and felt they were supported to fulfil their role effectively.
We found that the service had a complaints procedure which enabled people who used the service ir their representatives to complain about the service they had received.
White Lodge was compliant in the five outcome areas we looked at.