We carried out a review of the data available to us about Homecare Ipswich on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Homecare Ipswich, you can give feedback on this service.
A1 Care Ipswich is a domiciliary care service providing personal care to people living in their own homes. At the time of our inspection there were 7 people using the service. Everyone who used the service received personal care support. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s choices were listened to about how they wished to be cared for and supported at assessment and reviews. People’s care records included guidance for staff in how to meet people’s needs and ensure their consent was sought, choices respected, and independence promoted.
Right Care:
People received person centred care and their privacy, dignity and human rights were being met.
Right Culture:
The service was well-led, and the provider/registered manager was committed to providing good quality care. The registered manager monitored the service provided and valued people’s feedback. There was a complaints procedure in place and where concerns were raised, these were acted on. There was a service improvement in place which evidenced continuous improvement.
There were enough staff employed to cover people’s planned visits. Staff were recruited safely. Where people required support with their medicines this was documented and delivered in a safe way.
There were systems in place to reduce the risks of abuse and avoidable harm. Risk assessments and care plans guided staff in how people’s person-centred care needs were met, and risks mitigated.
Staff received training to meet people’s needs. Where people required support with their dietary, hydration and health needs this was assessed and documented.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 January 2022 and this is the first inspection.
Why we inspected
This comprehensive inspection was undertaken because the service had not yet been inspected and rated since registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.