3 June 2021
During an inspection looking at part of the service
Brendoncare Woodhayes is a care home providing nursing and personal care for up to 27 older people. At the time of the inspection there were 20 people living at the home. The service is a large older style building on two floors with gardens to the front and back.
People's experience of using this service and what we found
Brendoncare Woodhayes had a visible person-centred culture which ensured that staff in all roles were highly motivated and offered care and support that was compassionate and kind. There was a good ethos within the service of treating people with dignity and respect. People were at the forefront of the service delivery and the registered manager and team were committed to and passionate about providing a good quality service. We received positive feedback from people and a relative. Any issues were taken seriously and swift action taken by the registered manager supported by head office. The feedback reflected staff were kind, caring and committed.
Staff, supported by the activity co-ordinator, recognised what was important to people and ensured that people's personal needs, wishes and preferences were delivered. Safe access to visitors and leisure activities had been well managed to ensure promotion of positive wellbeing for people and their loved ones.
Care and support plans were reviewed and changed as people's needs changed. The service worked closely with healthcare professionals. People were supported to maintain good health and to meet their nutritional needs.
Staff told us they were supported by the management team with empathy and understanding. Many staff had worked at the service for some years. There had been some difficult times during the pandemic but these had been managed well with additional support for staff and recognition of their hard work. The registered manager, provider and management team provided supportive leadership and had developed a dedicated staff team who were committed to the vision and values of the service.
The provider had effective quality assurance systems, led by the Head of Quality and Compliance, which were used to drive improvement. People living at Brendoncare Woodhayes told us they received safe care from skilled and knowledgeable staff. Staff knew how to identify and report any concerns.
The provider had safe recruitment and selection processes in place. Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs, with staff working together to cover shifts during the pandemic.
Medicines were managed safely, and people received their medicines as prescribed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Rating at last inspection The last rating for this service was Good (published 12 February 2019)
Why we inspected
The inspection was prompted in part due to concerns received about some areas of care at night such as re-positioning, fluid management and staff teamwork. We found no evidence during this inspection that people were at risk of harm from this concern.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service therefore remains Good. This is based on the findings at this inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.