Palm 2 Palm Care Services - Enfield

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 29 people using the service.

People’s experience of using this service and what we found

People received safe care from staff who knew them well. There were safeguarding policies in place and the registered manager and staff knew how to identify and report concerns.

Staff protected people from harm and followed risk assessments to ensure they were supported in a safe way. Medicines were managed safely.

Staff wore personal protective equipment (PPE), including face masks, when supporting people and were trained in infection control.

People's needs were fully assessed prior to the start of the care package. The provider ensured staff were trained to meet people's needs and kept them up to date with best practice guidance.

People's care needs and any equality characteristics were assessed. Care plans recorded how people's needs could be met and prevent discrimination.

People and their relatives told us staff who supported them were kind and caring and treated them with respect. Staff understood the importance of respecting people's diverse needs and promoting independence.

People had access to health and social care professionals where required in a timely way. People were supported by staff to maintain a balanced diet where this was part of their care package.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained and supported to understand their roles and responsibilities.

The provider actively engaged with people and staff to be able to continuously learn, expand and improve the service they provided.

Auditing and quality assurance processes were in place to enable the service to identify where improvement was needed.

The service worked in partnership with other agencies to make sure people received the right care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 07 February 2022 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Palm 2 Palm Care Services – Enfield on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.