Community Supported Living Limited

Updated 2 April 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Before the inspection we looked at the information CQC had received from, and about, the service since our last inspection including the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

This inspection took place on 12 and 18 March 2019. We gave notice of the inspection to the registered manager to ensure they would be available. The inspection was conducted by an adult social care inspector and following the inspection, an expert by experience spoke by phone with five people who used the service. An expert by experience is a person who has personal experience of using, or caring for someone who uses this type of care service.

During the inspection we spoke with five people who received support from the organisation, one relative, and five members of staff including the registered manager. We also received written comments from a further 12 members of staff. We looked at the care files and support plans for three people and a sample of records relating to people’s medication and finances. We also looked at management records including staff training and recruitment, and quality monitoring.

Updated 2 April 2019

This inspection took place on 12 and 18 March 2019. We gave notice of the inspection to the registered manager to ensure they would be available.

Community Supported Living is a community based organisation that supports people, predominantly people who have mental health needs, to live in their own homes. At the time of our inspection, Community Supported Living supported 69 people who lived on the Wirral and employed 39 staff.

Not everyone using the service received the regulated activity ‘personal care’. The Care Quality Commission (CQC) only inspects the service being received by people provided with personal care such as help with tasks relating to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection on 3 and 16 June 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The support people received was reliable and was delivered at a time agreed with them. People’s support plans were person-centred and focused on their individual support needs and managing risks to their health and wellbeing. This meant that people who had a history of frequent hospital admissions were able to live in the community without being admitted to hospital.

The service was fully staffed with trained and experienced support workers. Staff told us they were well supported and were happy in their roles. New staff were recruited safely and received a comprehensive induction, training and support programme. Established staff received regular supervision, appraisal, and training refreshers.

People told us they were happy with the support they received and that all of the staff were caring and respectful.

The manager and other senior staff worked alongside the support workers and people knew them by name and found them approachable. The manager had systems in place to monitor the quality of the service and to consult with people about the service they received.