The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: Turning Point - Birmingham Drugline

Dale House, New Meeting Street, Birmingham, West Midlands, B4 7UG (0121) 665 4030

Provided and run by:
Turning Point

All Inspections

18 February 2014

During a routine inspection

Turning Point ' Birmingham Drugline is a charity which prescribes opiate substitutes to people who misuse substances. The service provides a structured treatment programme to approximately 300 people each year. In addition low-threshold interventions such as outreach, needle exchange, advice and information were provided to about 200 people.Two people that used the service agreed to speak with us during the inspection. We also spoke with two members of staff and the registered manager.

We found that people experienced treatment and support that met their needs and protected their rights. People were involved in agreeing what treatment they needed and there were procedures in place to ensure that the treatment was provided in a safe way. One person told us, 'I wouldn't be alive without them. They have done a lot for me over the years and you can trust all the workers.'

People that we spoke with told us that they knew how to complain if they had any concerns. One person told us, 'If I am unhappy about anything I can talk to my key worker, but there is nothing that I am unhappy with. I have nothing to complain about.' We found that when people raise concerns or complaints these were investigated and acted upon.

People that we spoke with had no concerns about the quality of the service they received. We found that there were effective systems in place to monitor the quality of the service provided.

27 February 2013

During a routine inspection

Turning Point ' Birmingham Drugline is a charity which prescribes opiate substitutes to people who misuse substances. The service provides treatment to about 200 people a year. We spoke to three people who used the service, talked to five members of staff and also looked at three people's records.

There were suitable arrangements in place for obtaining the consent of people who use the service in relation to the care and treatment provided for them.

People experienced care, treatment and support that met their needs and protected their rights. People were involved in their care and understood the procedures and why they were being carried out. The treatment provided reflected relevant research and guidance and there were procedures in place to ensure it was done safely. A person who used the service told us, 'This is a brilliant service. They have helped me with everything, not just my misusing'.

We saw that the provider had made suitable arrangements to ensure that people who use the service were safeguarded against the risk of abuse.

Staff received the training they needed and were supported in their role. A member of staff told us, 'I am supported to pursue my professional development and maintain my professional registration'.

People were protected from the risks of unsafe or inappropriate care and treatment because records were kept up to date and could be easily accessed.