We carried out a review of the data available to us about Hawkhurst House Proactive Assessment Unit on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hawkhurst House Proactive Assessment Unit, you can give feedback on this service.
Hawkhurst House Proactive Reablement Unit (PRU) is a care home providing accommodation with personal and / or nursing care for up to 31 people. The service is split into two areas. One area mainly provides short term nursing care for people awaiting assessments of ongoing care and support needs from health and social care teams. The other area provides a short-term rehabilitation service with the aim of preparing people to return home to live independently. In the last 3-month period 27 people had been admitted to the service. At the time of our inspection there were 16 people using the service. The service was arranged across one floor and people had access to communal lounges, dining room and a fully equipped gymnasium to support people to return to their maximum mobility where possible.
People’s experience of using this service and what we found
People told us they felt safe and were happy in Hawkhurst House PRU. One person said, “Oh yes, I do feel safe here.” Another person told us, “There are so many good things, the staff are very kind and will always help. I don’t think you can improve it.” Relatives agreed their loved ones were safe.
Medicines were managed well, and lessons were learned when things went wrong. The service had good infection control measures in place. There were enough staff deployed to safely meet peoples’ needs. Staff had received appropriate training, including additional training in reablement skills.
People received care in a respectful manner which promoted their dignity and encouraged independence. Privacy was maintained and people told us staff asked for their consent before supporting with personal care or other tasks. One person told us, “The staff are very friendly and respectful.”
People enjoyed the food and their dietary needs and preferences were met. People told us the menu was varied and they had choices, but if they wanted something else they could just ask. People told us they were offered drinks throughout the day and staff always asked them what they wanted.
Doctors visited the service several times a week and people were supported by physiotherapists or occupational therapists if this was required. There were regular team meetings with other health and social care professionals.
There were quality assurance processes in place to monitor the service and regular audits were undertaken in areas such as, infection control and medicines. People and staff told us the registered manager was supportive and approachable with an open-door policy and the service was well managed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 January 2022, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about the service.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.