About the service: Farnham Common House is a purpose-built residential care home. It was providing personal care to 44 older people and people with dementia at the time of the inspection.
People’s experience of using this service:
• People were cared for by kind and caring staff who understood the support they required.
• People’s diverse needs were met.
• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
• The environment was designed to meet the needs of people with a range of disabilities. It had appropriate equipment in place to support daily living.
• Checks and servicing took place to ensure the premises were safe.
• People received appropriate support with their medicines and any healthcare support they required.
• There was effective monitoring of the service to ensure people’s needs were met.
• Staff received the training and support they needed to meet care needs and to develop as professional workers.
• The provider had clear visions and values about how it expected the service to be run. The staff team achieved these.
• There were some areas where care could be improved. We have made recommendations about
recording people’s healthcare needs and about palliative and end of life care needs, to ensure these are documented and provide guidance for staff.
Rating at last inspection:
The service was rated ‘Good’ at the last inspection on 13 and 14 June 2016. We published our report on 27 June 2016.
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Inspections will be carried out to enable us to have an overview of the service. We will use information we receive to inform future inspections.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk