17 October 2013
During a routine inspection
People we spoke with said they felt safe at the service. They were able to identify someone they could speak with if they had any concerns. This included their keyworkers, the manager or family members. The service had safeguarding procedures to protect people from the risk of abuse. Staff had received training to promote their awareness and understanding of abuse and how to report concerns.
The provider had an effective system to regularly assess and monitor the quality of service that people received. This included monthly returns completed by the manager and annual quality assurance audits. A recent quality assurance audit carried out by the provider reflected good standards of care at the service. This showed it was meeting people's needs.