Archived: Walsingham - 1-2 Ashley Close

We looked at how people were treated and found that they were treated with respect and that their dignity had been promoted. We saw that their care had been planned and delivered in a manner that kept the person safe while ensuring their independence was promoted. People had access to health and social care professionals. Staff were aware of how to keep people safe. The staff were trained and there were sufficient numbers on duty to meet the people's needs.

We saw that staff interacted with people in a manner that was kind, gentle and caring. We saw that they delivered care in a manner that promoted the person's dignity and independence.

All records we reviewed were up to date and showed that the people's care was reviewed on a regular basis and that the plan of care was updated following any change in the person's care needs. We saw that people were consulted on their care and on how the home was run. This ensured that they were included in the decision making processes.