Background to this inspection
Updated
27 July 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 28 June 2017 and it was unannounced. The inspection was carried out by one inspector.
Before the inspection we reviewed the information we held about the service. This included information we had received from the local authority and the provider since the last inspection, including notifications. A notification is information about important events which the provider is required to send us by law.
During our inspection we spoke with two people who used the service, the provider, two permanent care staff and one agency care staff. We reviewed the care and support records of two people who used the service and records relating to the management of the service. We also contacted two relatives following the inspection to ask for their feedback about the service.
Updated
27 July 2017
We carried out an unannounced inspection at Walsingham – 3 Beacon Way on 28 June 2017. The service provides accommodation and personal care for up to six people with a learning disability. On the day of our inspection, there were six people using the service.
At the last inspection on 03 June 2015 we rated the service Good. At this inspection we found that the service remained Good.
The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they were safe and their needs were met by staff. Staff were knowledgeable of how to support people in a personalised way. People received care and support which helped them become more independent and confident in their abilities.
People were involved in planning the care and support they needed. They also met regularly with their key workers and reviewed their support plans to ensure it was fully reflective of their choices and preferences.
Care plans were detailed about people`s needs and abilities and described how people should be supported to reach their goals. Risks to people`s well-being were identified and regularly discussed and reviewed with people to help ensure they were protected from the risk of harm.
The service had appropriate numbers of staff to meet people’s needs. Some agency staff were working at the home, however they were regularly used by the service and were familiar with people`s needs. All the staff we spoke with were aware of people’s needs, and knew how to support people safely.
The provider had a robust recruitment process in place which helped to ensure that staff were qualified and suitable to work in the home. Staff told us they had training and regular supervisions which helped them feel supported by the registered manager.
Staff we spoke with were passionate about helping people achieve their full potential and gain more independence and confidence to live their lives to the full. Staff cared for people in a friendly and caring manner and communication was effective between staff and people. People were supported to eat and drink well and to access healthcare services when required.
People were encouraged to live an active life and were supported by staff to pursue their hobbies and interests.
Medicines were managed and administered safely by staff who were appropriately trained and had their competencies checked.
The provider had a system in place to ensure that complaints were recorded and responded to in a timely manner. People knew how they could make a complaint.
The registered manager and the provider conducted a range of audits to ensure an effective monitoring of the quality and safety of the services. People and staff had regular meetings where they had the opportunity to voice their opinions and have a say in how the service was run.