The Care Quality Commission
  • Care Home
  • Care home

Archived: Walsingham - 3 Salmon Street

Walsingham, Kingsbury, London, NW9 8PP (020) 8200 6718

Provided and run by:
Walsingham Support

All Inspections

22 January 2013

During a routine inspection

People using the service had limited communication skills, but were able to express themselves through gestures, facial expressions and pointing. We observed staff reading these communication signs very well and people were very comfortable in the presence of staff. People accessed local day centres, swimming sessions and massage sessions. They went to pubs, restaurants and the cinema as well as day trips during . Care plans were comprehensive and regular reviews ensured that changing needs were addressed and included.

Staff understood to whom and how to report allegations of abuse. Appropriate medication procedures ensured that medicines were administered and stored safely and records ensured that this had been monitored appropriately.

We noted that staff were available in sufficient numbers to support people's needs and additional staff could be obtained if required. Regular checks and surveys about the service ensured people were able to contribute to their treatment or care and improvements were implemented where shortfalls were reported.

14 March 2012

During a routine inspection

People who use the service communicated through non-verbal methods. We observed care practices in order to find out about their experiences.

There was a relaxed atmosphere in the home during our visit. Staff interacted with people calmly and patiently. People using the service looked well cared for and showed signs of well-being. People appeared at ease in the presence of staff, and staff were able to interpret and respond to people's gestures and verbal cues. Staff protected the privacy and dignity of people.

When we visited the home, staffing levels did not allow for the people to be supported adequately outside the home. There was not always management cover provided to oversee and ensure the standards of care.