We carried out a review of the data available to us about Light Health Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Light Health Care Ltd, you can give feedback on this service.
Light Health Care Ltd is a domiciliary care agency providing personal care to 15 people at the time of the inspection. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support: People, and those who knew them well, were included in planning their care to ensure it met their needs and took account of their wishes. Overall, people were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People were protected from the risk of abuse. Risk assessments had been carried out to identify the risks people faced. These included information about how to mitigate those risks. However, records relating to risk needed improving and we have made a recommendation about this. There were enough staff working at the service to meet people's needs and the provider had robust staff recruitment practices in place. One relative felt the timing of visits was sometimes inconsistent and communication between staff and people could be improved. The registered manager was aware, and had been addressing these concerns, including the continued monitoring of staff visit times. Infection control and prevention systems were in place. Medicines were managed effectively.
Right Culture: People were supported with care that was person-centred. Audits and checks of documents and systems helped ensure continuous learning and improvement. People, their family members and staff had regular opportunities to provide feedback about the service and there was an effective complaints process in place. The provider was aware of their legal obligations and worked with other agencies to develop best practice and share knowledge.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update The service was registered with us on 16 March 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.