Archived: Brookside

Updated 8 November 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 15 August 2017 and was unannounced. The inspection was carried out by one inspector.

Prior to our inspection we reviewed information we held about the service. We looked at previous inspection reports, information received and statutory notifications. A notification is information about important events and the provider is required to send us this by law. We contacted commissioners who fund the care for some people and asked them for their views.

During the inspection we spoke with six people who used the service, the registered manager, head of care, one carer, a member of the catering staff and a member of the maintenance team.

We considered information contained in some of the records held at the service. This included the care records for three people, staff training records, two staff recruitment files and other records kept by the registered manager as part of their management and auditing of the service.

Updated 8 November 2017

This unannounced inspection took place on 15 August 2015.

Brookside accommodates and provides personal care for a maximum of 18 older people. There were 16 people living at Brookside on the day of our inspection.

At the last inspection in August 2015 the service was rated Good. At this inspection we found the service remained Good.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and staff understood their responsibilities to protect people from abuse and avoidable harm. Risk was assessed and preventative action was taken to reduce the risk of harm.. There were sufficient numbers of staff with the right skills to meet people’s needs. Staff were recruited in a safe way. People received their medicines at the right time and in a safe way.

Staff had the skills to meet people’s needs because they received training and support and knew people well. People were asked for their consent before care and support was provided. People’s capacity to make decisions was considered and staff understood the principles of the mental capacity act 2005.

People had enough to eat and drink. Staff knew how to identify risk of malnutrition and dehydration and took action when this was identified. People had access to the healthcare services they required.

People said that staff were caring and staff had developed positive relationships with them. Staff knew how to maintain people’s privacy and dignity. People were able to be as independent as possible.

Staff worked in a flexible way so that they could meet people’s needs in a person centred way. People were involved in developing their plan of care and were given choices. People knew how to make a complaint and felt sure they would be listened to and action taken.

People and staff had confidence in the registered manager and the management team. The managers were approachable and supportive. Systems were in place to monitor the quality of service provision. People were asked for their feedback and this was acted on.

Further information is in the detailed findings below