We saw that staff were supported by the provider through regular training and that staff were encouraged in their professional development. We also observed the home had suitable systems to monitor the quality of the service provided and to assess and manage risks to the health, safety and welfare of people using the service and others.
People spoken with during this visit all said that they were happy with the care that they received and the staff who supported them.
People said that they were able to please themselves about how they spent their time and continued to make decisions about their day to day lives.
At the last inspection we found that people were not fully consulted on how often they were checked by staff during the night. At this visit people told us that they were able to refuse night checks if they wished to but most said that they found it comforting to know that staff were around overnight.
One person said 'I like to be checked at night because I like to know they are there' another person said 'If you have a light on at night they always come to make sure you are alright. Sometimes, if I can't sleep they just sit with me a while, that's nice.'
People said that they were able to make choices about their day to day lives. People are able to decide what time they got up, when they went to bed and how they spent their time. Comments included 'You can keep your own routines and they fit around you' and 'You can more or less do what you like.' Some people said that they liked to get up very early and others said that they preferred to lie in.
Everyone asked was happy with the food served in the home. People said that there was always plenty to eat and that they had a choice of food at every meal.
People said that if they were unhappy with any aspect of their care they would be comfortable to speak with a member of staff. All were confident that any issues raised would be dealt with. One person said 'I would complain if I needed to and it would be sorted.'
People generally thought that there were enough staff at the home and all said that any requests for assistance were responded to promptly. During our visit there were many complimentary remarks about the staff. People described staff as 'lovely' and 'Superb.' Other comments included 'Staff are very good and always polite' and 'Staff are nice they will do anything for you.'
People said that the building itself was accessible and that furniture was comfortable.