Horton House Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received personalised care which focused on their well-being and individual needs. The registered manager and staff took action to reduce the risk of discrimination and inequalities within the service by creating opportunities for people to continue with their personal needs and beliefs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The registered manager and staff provided several examples of how they supported people with their protective characteristics to communicate and understand their cultural and religious needs. The service had formed good links with the local community and invited a number of community groups into the care home to meet people's social and cultural needs and widen their experiences.

The provider had ensured their processes and policies were underpinned by relevant human rights and equity law and best based practices. Reasonable adjustments were made to ensure people’s views about the care they received, and their preferences were listened to and acted on. Staff worked with relevant stakeholders and professionals to ensure people received additional support in a timely manner.

People confirmed staff helped them understand their care and support and overcome barriers such as communication issues to enable to them to access relevant services and understand professional recommendations. They told us staff treated them with respect and made reasonable adjustments to ensure people’s needs and wishes were met.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.