19 April 2017
During a routine inspection
At the last inspection in October 2014, the service was rated Good. At this inspection we found the service remained Good.
Relatives felt their family member was safe at the service. Staff were knowledgeable about the safeguarding and whistleblowing procedures. There were enough staff on duty to meet people’s needs who were employed through safe recruitment processes. Risk assessments were carried out and management plans put in place to enable people to receive safe care. People received their medicines correctly and as prescribed.
Staff received support through supervisions and training opportunities. The provider was aware of their responsibilities under the Mental Capacity Act (2005) and staff were knowledgeable about how to obtain consent. People were supported to eat a nutritionally balanced diet and had access to healthcare professionals as required to meet their day-to-day health needs.
Relatives thought staff were caring. People received care that promoted their privacy and dignity and maintained their independence. Staff were aware of equality and diversity issues.
Staff were aware of people’s support needs and their preferences. A variety of activities were offered and each person had their own weekly activity timetable. The provider had a detailed complaints policy and relatives knew how to make a complaint but had not needed to.
There was a registered manager at the service. Relatives and staff spoke positively about the organisation and the management team. The provider had regular meetings with staff and with people who used the service. People and relatives were asked to give feedback on the service. The provider had various quality assurance systems and issues identified were used to improve the quality of the service provided.
Further information is in the detailed findings below.