Santa Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff provided people with personalised, proactive, and co-ordinated support in line with their communication plans, sensory assessment, and support plans. Staff used person-centred planning tools and approaches to discuss and plan with people how to reach their goals and aspirations. People’s protective characteristics were considered and met when providing care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People had a variety of care and support needs. Staff promoted equality and supported people to live a life they had chosen. For example, people had the opportunity and were supported by staff to observe their religious beliefs both in the home and in the community. Food and activities were tailored to people’s individual needs. If a person preferred to be supported by a female or male care worker this was recorded and respected.

Staff and leaders had a good understanding of equality and promoted this in their service. For example, people were given information in accessible formats. Staff and leaders told us they would not discriminate against anyone based on their protected characteristics. People had full access to health care professionals. Staff and leaders promoted people’s rights.

The provider had a system in place to protect people’s rights. Staff had training in equality and diversity. This enabled staff to challenge discrimination and promote equality. Care records showed people’s religious and cultural needs were recorded and we observed staff promoting these needs during our visit.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.