4 December 2013
During a routine inspection
Care plans contained the information that enabled staff to provide appropriate and safe care and support. People we spoke with who used the service told us that they were provided with the assistance they needed in a way they had chosen. One person told us 'Staff are really wonderful and they listen to me.' Another person said 'I have no complaints, staff are competent and caring at all times.'
Records contained evidence that the safety and welfare of people were supported and maintained. Staff completed regular training regarding the safeguarding of people. Staff expressed a thorough knowledge of safeguarding issues and the appropriate action to take should they have to deal with such a situation.
We saw that an assessment of the quality of the service was regularly carried out. We read the current questionnaires that had been issued. People using the service confirmed that the provider undertook regular spot checks on the quality of the support that was provided. The auditing systems we found to be in place informed the development of new practices and procedures that may be necessary.