8, 10, 14 October 2013
During a routine inspection
We observed people being treated respectfully and sensitively. People were supported to be independent. A relative said, "They teach independence in routines, a small thing at a time".
People's care records were personalised and reflected their individual needs. Information was produced in easy read formats using pictures, photographs and plain English.
A relative said they believed that people were safe and protected from harm. We found systems in place to safeguard people from the risk of abuse. Staff had a good understanding of people's needs and how to support them when anxious or upset. They told us distraction and diversion strategies were effective.
Relatives told us that staff understood the needs of people using the service and said the support was "excellent". Staff confirmed they had access to a range of training to provide them with the knowledge and skills to meet people's needs.
People's records were kept up to date and could be located promptly. They were stored securely ensuring they remained confidential.