About the service Care for Veterans is a residential care home providing personal and nursing care to up to 60 people, with physical disabilities and complex needs; the majority are wheelchair users. The home is divided into 3 separate units, each of which has separate adapted facilities. People admitted to the home are ex-service men or women, or have a direct relative who has served their country. At the time of our inspection there were 51 people using the service.
People’s experience of using this service and what we found
People felt safe living at the home. One person said, “They have very good staff who are well-trained. They really look after me”. People’s risks, including environmental risks, were identified, assessed and managed by staff who knew how to support people safely. Staffing levels were sufficient to meet people’s needs. People received their medicines as prescribed and medicines were managed safely. The home was clean and well-maintained. One person said, “This room is cleaned every day. They don’t fall over on that. The standards are very high”.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Before people came to live at the home, they met with a member of the management team to discuss the type of support they required, and whether their needs could be met. People were supported by a range of health and social care professionals, including a team of therapists directly employed by the home. People’s special dietary needs were assessed and catered for. One person said they had access to food and drink outside mealtimes and explained, “You can help yourself to fruit in the dining room. You can go along and help yourself”. There were gardens and outside spaces which people could access. One person said, “I’ve been out in the garden. It’s nice to see the squirrels”.
People were looked after by kind, patient and caring staff who knew them well. One person said, “Staff are kind and caring, always, everybody”. People were treated with dignity and respect and their independence was encouraged. Some people were part of a rehabilitation programme and had access to a range of therapies, to promote their independence.
Care was personalised to meet people’s needs. Activities were organised, although these had been limited at the time of the inspection, due to an outbreak of COVID-19 at the home. Normally people had access to a wellbeing hub which offered a range of activities to suit people’s interests. Complaints were dealt with in line with the provider’s policy. If it was their wish, people could spend the rest of their lives at the home.
People knew the management team and could participate in residents’ meetings where various topics were discussed, such as the quality of food on offer. One person said, “Senior staff come round and chat with me”. Another person told us, “It’s nice. I can go to staff with anything”. A system of audits had been implemented to drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 13 July 2017).
Why we inspected
This service had not been inspected since 2017.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Care for Veterans on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.