11 December 2013
During a routine inspection
Appropriate care planning was taking place involving other professionals including social workers and GPs. Records showed that the providers own care staff had also provided regular feedback to the manager on people's changing needs. One person told us 'Staff support me at the doctors and have the information.' There was continuity of care between staff.
Records showed that appropriate checks were undertaken before staff began work and effective recruitment, selection and employment processes were in place.
People who use the service were asked for their views about their care and treatment. Records showed that quality audits had been undertaken and actions identified. An easy read quality improvement visit letter was sent to people where appropriate outlining how the provider conducted the audits.
The provider had a system in place for identifying, receiving, handling and responding to complaints and comments made by people using the service.