4 December 2020
During an inspection looking at part of the service
We found the following examples of good practice.
• People who lived at Doulton Court, staff and visitors had access to information and guidance about the infection control measures in place at the home. This included how to put on, take off and dispose of personal protective equipment (PPE) safely.
• Staff received training about good practice for infection prevention and control, including how to use PPE safely.
• Sufficient stocks of PPE were maintained in the home. Stocks included masks, gloves, aprons and visors. There were also sufficient stocks of hand sanitiser and cleaning materials.
• People who lived at Doulton Court and staff underwent regular COVID-19 testing in line with government guidance. This ensured anyone who had contracted COVID-19 could be identified in a timely way.
• Housekeeping staff maintained enhanced cleaning schedules and the environment was kept clean and hygienic.
• A recent outbreak of COVID-19 was well managed and people’s risk assessments and care plans were followed by staff. The provider had ensured people or staff who tested positive, or displayed COVID-19 symptoms, had isolated in line with government guidance. Staff only returned to work when they were symptom free and feeling well.
• People were supported to keep in touch with their relatives and friends through telephone calls, video calls, garden or window visits and social media. The provider was in the process of building a COVID-19 secure visiting pod to enable people to receive their visitors in a comfortable and safe way during the winter months.
• Since the outbreak the provider had maintained a no visiting policy with an exception for people who were nearing the end of their life. These visits were carefully managed with adherence to infection prevention and control guidance, including the use of PPE. The provider kept their visiting policy under review to ensure they supported people to keep safe.