Buchan House Care Home

Updated 25 August 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 11 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 25 August 2020

About the service

Buchan House is a residential care home providing personal and nursing care to 63 people aged 65 and over at the time of the inspection.

Buchan House accommodates 66 people in one adapted building over two floors

People’s experience of using this service and what we found

Staff continued to understand the risks to people and measures were in place to keep them safe. Systems were in place to manage people's medicines safely and to reduce the risks associated with the spread of infection.

Sufficient numbers of staff were employed to meet people's needs. Staff received training that gave them the necessary skills and knowledge to carry out their roles and meet the specific needs of people using the service.

People were supported to eat and drink enough, they were positive about the food and choices on offer. People were involved in making decisions about their care. Staff gave and respected people's choices.

Staff continued to treat people they supported with kindness and compassion. People liked the staff that cared for them. People's privacy and dignity was maintained. People enjoyed the activities that went on at the service. Links were established with the local community.

Peoples preferences and choices of how their care needs were to be met, were recorded in their care records for staff to follow. This included people's end of life wishes.

Staff were passionate about providing people with a good-quality service. Complaints and concerns were investigated, and complainants responded to. People, their relatives and staff were given opportunities to give their view of the service and from this feedback action was taken to make any improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was very well-led by a registered manager who inspired the staff team to put the people they were supporting at the heart of everything they did. Robust systems were in place to monitor the quality of care being delivered to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 17 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.