Archived: Healey House

There was clear sensitive communications between the staff and people using the service, with the staff taking time to listen and wait for responses during conversations. Throughout the inspection we saw staff were regularly interacting with people who lived at the home, helping them to go out to appointments and undertake various other personal tasks.

Staff were able to demonstrate how well they knew people's needs and ensured people were supported in line with their assessed needs and preferences.

We checked how the service was administering medication and found this was done safely.

There were enough staff with the right skills at the service to meet people's needs. We observed staff treat people with affection, warmth and kindness. Staff were patient and their work centred on the people who lived at the home.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were being maintained.

People's care was planned and delivered in accordance with their needs. People had individual care and support plans which were supported by a series of risk assessments.

We found staff had received training to safeguard people living at the home and had access to policies and procedures and local contact numbers. We also found that people were encouraged to speak for themselves and access to advocacy services was available.

Staff were supported in their employment and had received appropriate supervision, appraisals and training.

Suitable policies and procedures were in place to ensure that any complaints about the service were acted upon in a timely manner. We found that no complaints had been made about the service and compliment letters and cards had been received.