Archived: Holt Mill House

People were not left alone for long periods and were given time to spend quietly, if preferred. We saw that staff treated people with respect and communicated with them regularly.

We reviewed information about two people's care. We found that the staff understood people's care needs and how to protect them from risk and harm. Records we looked at showed people's needs were assessed and care and treatment was planned and delivered in line with the individual care plan. We found that the care plans were accompanied by risk assessments and risk management plans to ensure people were protected from unsafe care practices.

We found that there were effective systems in place for the safe storage and administration of medicines.

We reviewed the care files for all the people who used the service and found that they contained individualised care plans which included good information for staff about how people communicated their needs.

We found that staff had received training on safeguarding vulnerable adults and had access to appropriate policies and procedures.

We spoke with three members of staff who told us they felt well supported and confident in carrying out their responsibilities. We saw evidence that staff were appropriately qualified and provided with training relevant to their role.

We found there were effective systems in place to monitor the quality of the service provided.