Updated 18 May 2022
We carried out this announced focused inspection on 9 May 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:
• Is it safe?
• Is it effective?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic was visibly clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk to patients and staff.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures which reflected current legislation. Improvements could be made to the process for obtaining Disclosure and Barring Service (DBS) checks.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- There was effective leadership and a culture of continuous improvement.
- Staff felt involved, supported and worked as a team.
Background
The provider has three practices and this report is about Taylored Dental care- Wibsey
Taylored Dental Care is in Wibsey on the outskirts of Bradford and provides private dental care and treatment for adults and children. The practice offered conscious sedation for patients.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.
The dental team includes one dentist, two dental nurses, two dental hygienist therapists one receptionist and a practice manager. The practice has two treatment rooms.
During the inspection we spoke with one dentist, one dental nurse, one dental therapist and the practice manager who is also the registered manager for the practice. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday 9:00am to 5:45pm
Tuesday, Wednesday, Thursday 9:00am to 4:45pm
Friday 9am to 1pm
There were areas where the provider could make improvements. They should:
Implement an effective recruitment procedure to ensure that appropriate checks are completed prior to new staff commencing employment at the practice.