30 June 2023
During an inspection looking at part of the service
Springkell House Care Home is a residential care home registered to provide personal care for up to 35 people across 3 floors. The service provides support to people requiring residential care and people living with dementia. At the time of the inspection, there were 31 people living at Springkell House Care Home, some of whom were living with dementia.
People’s experience of using this service and what we found
People and their relatives told us staff were kind towards them and they felt safe living at Springkell House Care Home. There were sufficient staff deployed to support people with their needs.
Staff were aware of risks related to people’s care and how to support people appropriately. Staff knew how to whistleblow and raise concerns to the provider and externally, should they need to. People received medicines as prescribed.
Plans were in place for the event of an emergency evacuation. Staff had completed individual personal emergency evacuation plans for people.
We were assured the service were following safe infection prevention and control procedures to keep people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us they felt engaged and were given the opportunity to feedback on the service. There were however no systems to gather and act on feedback from external professionals.
People, their relatives and staff told us there was a positive atmosphere at the service. They were generally positive about the manager and felt listened to.
The service had a new manager who applied to become a registered manager. The provider’s governance systems were not fully effective, for example the provider’s own audits had not identified the lack of PRN protocols.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 7 November 2018).
Why we inspected
The inspection was prompted in part due to concerns received about staff management of people’s risks, allegations of people sustaining unexplained bruising and the culture in the service. A decision was made for us to inspect and examine those risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We did not find evidence of the concerns we received prior to the inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Springkell House Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.