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Housing 21 - Shearman Court

Overall: Good read more about inspection ratings

Mill Hill, Haverhill, Suffolk, CB9 8DE 0370 192 4015

Provided and run by:
Housing 21

Latest inspection summary

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Background to this inspection

Updated 16 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by an inspector, an assistant inspector and expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Notice of inspection

We gave the service 24 hours’ notice of the inspection visit because we needed to make arrangements to meet people to seek their feedback.

Inspection site visit activity started on 12 July 2019 and ended on 29 July 2019 provided feedback to the registered manager. It included a visit to the provider’s office location on 12 July 2019 to meet with people using the service, the provider and staff and to review care plans and other records.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. A registered manager, along with the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We used all of this information to plan our inspection.

During the inspection

We spoke with 11 people who used the service and three relatives about their experience of the care provided. We spoke with three members of staff, including the assistant care manager. We also spoke with the registered manager.

We reviewed a range of records. This included three people’s care records and multiple medication records. We also viewed a variety of records relating to the management of the service, including policies and procedures as well as training data and quality assurance records.

After the inspection

In the following days we left CQC contact details for additional staff and relatives of people who used the service to contact us with feedback, however we received no responses.

Overall inspection

Good

Updated 16 August 2019

About the service

Housing and Care 21 – Shearman Court provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our visit there were 11 people in receipt of the regulated activity of personal care.

People’s experience of using this service and what we found

People were happy with the service they received from Housing and Care 21 – Sherman Court. People complimented the continuity of their care which was provided by skilled and competent staff.

There were enough safely recruited staff to make sure that people had their needs met in a timely manner.

People felt safe when receiving care. Staff understood their responsibilities in relation to protecting people from the risk of harm. Where risks to people’s health and welfare had been identified, assessments were in place and action had been taken to manage and reduce these risks.

People were involved in planning their own care and their care plans reflected their individual needs and choices.

People received their medicine as prescribed and were supported to access health services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People were supported by staff who had received training and support to carry out their job roles effectively. Staff spoke positively about the support they received from the registered manager.

Information from audits, incidents and quality checks were used to drive continuous improvements to the service people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 10 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.